We use QA tools, audio monitoring, and performance reporting. Plus, our HR team manages attendance and productivity, so you don’t have to.
No. Orchid ensures your staff are fully equipped and supported from day one:
Day 1 Setup: Every professional is onboarded with a monitoring system, business phone number (with SMS access), email, and Google Workspace.
Provided Equipment : After 60–90 days of strong performance and with your approval, we provide the staff member with a company laptop and, if necessary, a professional noise-cancelling headset.
Real Estate Growth Packets: For real estate teams, our packets also include dialer subscriptions, monitoring software, and curated call lists to keep agents productive.
We guarantee to present qualified candidates within 20 business days of engagement, so your firm or brokerage never has to wait months to fill a role.
We stand by our quality. If a professional isn’t the right fit, we’ll replace them quickly at no additional cost to you.
Our professionals are primarily based in Colombia, where we recruit highly educated, bilingual talent.
No, there are no hidden fees. Our pricing is flat and transparent. The monthly rate includes payroll, compliance, HR support, and depending on your package, tools like dialers, monitoring systems, and lead lists. We do charge a one-time setup fee for onboarding, training, and system integration, but after that, there are no extra setup fees or surprise charges.
The one-time setup fee ensures your professional is fully prepared to integrate seamlessly with your team. It covers: Recruitment & Vetting – background checks, English assessments, skills testing, and interviews. Onboarding & Training – orientation on tools, scripts, workflows, and confidentiality policies. System Integration – setting up monitoring software, email, phone numbers, and (for real estate packages) dialers and lead lists. HR & Compliance Setup – payroll enrollment, PTO policy integration, and legal documentation. This way, by the time your professional starts, they’re ready to perform from day one.
Protecting client data is a top priority for us. We follow strict protocols to ensure confidentiality and compliance: Secure Systems – Our professionals use password-protected laptops, encrypted communication channels, and company-provided business accounts. Monitoring & Oversight – We monitor activities to ensure tasks are performed correctly and to prevent unauthorized access. Confidentiality Agreements – All professionals sign NDAs and data-privacy clauses enforceable under Colombian law, aligned with U.S. standards. Role-Specific Training – Staff receive ongoing training on confidentiality, data handling, and ethics. Limited Access – Professionals only access the files and systems necessary for their roles, minimizing risk. For law firms, this aligns with attorney-client privilege standards. For real estate teams, it ensures client and lead information is protected.